We answer some of the most common questions we receive from home owners just like you below.
How long has Sherbrooke Constructions been established for and how much experience have they had with Extension Renovations?
Sherbrooke Constructions was established by builders Robert Drechsel and Graham Salan in 1987. Rob and Graham have consistently strived to be the No 1 Extension Renovation company in Melbourne. Together they have a history of being consistently awarded by the industry for extension renovations and new home projects over a 20 year period. There values and expertise have now been instilled into their team and they maintain a hands on approach to every facet of the business.
Do we provide a full drafting and town planning service in house?
Yes, Sherbrooke offers a full in house Design and Architectural drafting service. The Design team at Sherbrooke will take you through a seamless process that will develop your ideas into a concept, take care of all town planning if required and our Architectural Drafts people will then prepare fully detailed structural drawings including engineering documentation ready to receive building approval. Our service gives you piece of mind as it is just one phone call to our office to see how your project is progressing and the red tape associated with dealing local government is professionally managed.
What sort of guarantee will we offer if an estimate is given from a concept drawing to ensure there is no cost blow out with the final price.
To provide certainty Sherbrooke guarantee’s that if it cannot offer a fixed price contract within 5% of the original budget that the documentation as provided is yours to keep at no extra charge.
When it comes to selections, do we provide you with assistance and if so at what cost?
Sherbrooke offers a free in house Selections Consultancy service to help you confirm all your fixtures and fittings.
Do we have a list of preferred suppliers that they have negotiated trading terms with to provide you with the best possible pricing and if so do they pass these savings directly onto you, no kick backs?
Negotiated trading terms with branded market leaders such as Reece Plumbing Supplies, Stegbar, Harvey Norman, Tait Timber and Hardware, Boral building products and Austral bricks etc, help us provide the best possible pricing to our customers. As one of our customers you obtain the full benefit of our buying power and our negotiated supplier terms.
Is my project going to be managed by a dedicated Construction Supervisor and Construction Manager?
A structured management system helps Sherbrooke deliver your project on time and on budget. Our Project Supervisor oversees the day to day running of the project and our Construction Manager will keep the project in check and on time.
Who do I go to if I do not get along with the builder or if there is a disagreement what measures do they have in place for mediation.
A sometimes common problem with working with a sole trader is that if you have a difference of opinion and do not see eye to eye, who do you talk to? Having a good management structure means that you always have someone to go to, to discuss any concern you may have and work out a reasonable and amicable outcome. At Sherbrooke we want the process to be as easy as possible.
If you are going to work hands on the project how are you going to manage your time between the tools and coordinating the day to day running of the project, ordering material, booking trades, confirming selections, phone calls and attending site meetings etc?
Our dedicated Project Supervisors role is to only manage the day to day running without the added pressure of also having to attend to manual labour of the project there by insuring that there is a constant overlap of trades so that time frames are met and attention to detail is taken care of.
Are we a registered HIA and Master Builders association member?
Sherbrooke Constructions is a 20 year member of the Housing Industry Association and is also a member of the Master Builders Association. Building Contracts should be either HIA or Master Builder standard domestic building contracts. In either contract a prevision is made for liquidated damages.
Do we have a large and reliable trade base with trade agreements in place to ensure that the project does not get held up due to a trade not being available?
As Sherbrooke has been in business for over 20 years it has established a large and reliable pool of trades to draw from some of which have been with Sherbrooke for many years. We have become to our trades and suppliers their preferred builder due to our organisational structure and prompt payments.
How do we manage the project time line and how do they manage their quality control?
Sherbrooke as an industry leader is always looking for ways to improve its business and has implemented a construction management software program that is industry specific. The program allows us to monitor the flow of your project from the initial concept right through to completion and the warranty period this ensures that the process is seamless and along with fortnightly site meetings we are able to maintain stringent time and quality control.
Do we have a hand over process to ensure complete satisfaction on completion?
At Sherbrooke the final hand over process is one of our most important steps to ensure your complete satisfaction with the delivery of every project. So much so that we hold a pre-hand over meeting which is held at Sherbrooke office’s at the fix stage of the project. This meeting is held to discuss and detail each party’s obligations in relation to the final handover of the project. Once practical completion is reached a further meeting is held in the office this is to review a proposed draft of the final statement where you will be able to discuss any questions you may have. At the completion of this meeting you will meet the Project Supervisor and the construction manager at your home to complete a final walk through to detail any incomplete items if any. If there is any outstanding works these will be completed within 14days after which any outstanding monies are paid and formal handover is given
Do we have all the required public indemnity and work place insurances? [A minimum of $10m cover should be held]
Sherbrooke Constructions only uses the industry backed Housing Industry Association Insurance Service to give you peace of mind knowing that your asset and well being are secure.
What aftermarket service and warrantees do we provide?
Sherbrooke Constructions provides “second to none” after market maintenance service with a dedicated maintenance team to attend to any concern you may have after the completion of the project.
Do we have a dedicated maintenance service? What guarantees will we give to come back after the project is complete.
Sherbrooke Constructions dedicated maintenance team under take all contractual warranties. Sherbrooke also offers an extended 12 month warranty site inspection. Sherbrooke will guarantee that it will always return to your project after it is completed to attend to any item as detailed within the warranty section of the contract.
Do we reward satisfied customers who refer new business to them?
At Sherbrooke our main aim is to have satisfied happy customers and “raving fans” of our business, for those customers that refer a prospective customer to our business and they contract with us. Sherbrooke as part of its VIP program offers $1000 incentive vouchers from your choice of Harvey Norman, David Jones, Flight Centre or Coles-Myer.
Are we an Industry multi-award winner?
Sherbrooke Design and Constructions has been a regular recipient of Housing Industry Association and Master Builder awards for excellence on numerous occasions for more than 10 years
Why do people use us?
Sherbrooke Design & Constructions has a clear Vision to be the No1 Extension Renovation builder of choice in Melbourne. Reliability, Honesty, Value and a guaranteed ‘Customer for life’ philosophy are what we stand for.